CUSTOMER CARE
Do I need to create an account to purchase? No, you do not need an account to purchase but do become a subscriber to enjoy insider benefits like merchandise updates and event invitations.
How can I change or cancel my order? We make every effort to process your order as quickly as possible. However, if you need to modify or cancel an order, contact here for prompt assistance.
What forms of payment do you accept? We accept Visa, Master Card and American Express US issued credit cards. We also accept PayPal in U.S. Dollars.
What about International orders? At this time, we are able to ship online orders within the U.S. Contact customer service here to inquire about international orders and delivery.
Will I be charged Sales Tax? In accordance with local laws, we charge tax in the following states: CA, CO, CT, GA and NY.
What if my order arrives damaged? The shipping carrier shall be responsible for the delivery of your package. All inquiries relating to lost or damaged goods in transit shall be directed to the specific shipping carrier, however, contact us immediately here if your order arrives damaged.
Once my order is placed, how long will it take to receive my order? We make every effort to ship out orders as soon as they are received. All accepted orders will be processed immediately and expedited. Shipping order is prioritized.
Is free shipping available? We are pleased to offer free ground shipping on all purchases of $50 or more within the lower 48 states.
Sending a gift? All gift orders will be shipped with our complimentary gift-wrapping.
How do I contact Customer Care? Please direct all questions regarding merchandise, refunds, shipping or placing orders here.
PRODUCT INFORMATION
The Velvet Row curates products from sources that uphold a standard of excellence, safety and confidence. We affirm the wholesomeness and pureness of the products sold on this website.
Due to the nature of some of the items we carry, particularly preservative and additive free items, please expect that the shelf life will be much shorter than conventional products.
If you receive an order that is damaged, please contact us for immediate assistance. Please have your order number handy.
SHIPPING & DELIVERY
Enjoy free standard domestic shipping on $50 orders within the lower 48 states.
For orders under $50, a $5.95 flat rate/standard domestic shipping rate will apply.
Please contact us for special request overnight or next day shipping.
Domestic Ground Orders - Orders shipped via standard ground service are processed and shipped within two business days. Most domestic ground shipments are delivered with 7-10 business days from the date the order was shipped.
Orders placed on weekends or holidays will be processed the next business day.
Once orders are placed, accepted and shipped, you will receive a shipping confirmation email.
All inquiries relating to lost or damaged goods in transit shall be directed to the specific shipping carrier, however, please contact us immediately for all concerns regarding your delivery.
TRACKING YOUR ORDER
Once your order has shipped, you will receive an email with your order details and tracking number to track your order online.
Once your package is scanned at the shipper’s facility, your tracking number will be activated to show shipping movement and location.
Please be advised that pandemic related shipping delays, inclement weather conditions and international customs may affect delivery time. Your patience is appreciated.
REFUND POLICY
What is the RETURN/REFUND POLICY?
If we shipped the wrong product or with any questions regarding your order, shipment and delivery or returns, contact us immediately here.
CUSTOMER SERVICE
9 A.M - 8 P.M. EST DAILY
HELLO@THEVELVETROW.COM
INS
ENJOY FREE SHIPPING WITH YOUR $50 PURCHASE
ABOUT GIFT CARDS CUSTOMER CARE TERMS PRIVACY SUBSCRIBE CONTACT
MEDICAL DISCLAIMER OUR STANDARDS
© 2020. THE VELVET ROW, LLC. ALL RIGHTS RESERVED.
